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INFRAFORCE - Utility System Infrastructure Asset Management

INFRAFORCE - Maintaining Utility System Infrastructure with Asset Management Technology

Citizens need reliable access to essential utilities to enjoy everyday life, operate and grow local businesses, and stay safe. With smart INFRAFORCE technology, teams serving communities can identify and address issues faster — and more cost-effectively.

Industry
Utilities & Infrastructure
Technologies
Microsoft Azure, GIS Asset Management, Real-Time Data Systems
Location
USA

About Our Client

INFRAFORCE is a smart asset management technology platform designed to help utility teams maintain infrastructure systems more efficiently and cost-effectively. Citizens need reliable access to essential utilities to enjoy everyday life, operate and grow local businesses, and stay safe. With smart INFRAFORCE technology, teams serving communities can identify and address issues faster — and more cost-effectively.

Our Mission: To provide utility teams with smart technology that enables faster issue identification and resolution, ensuring reliable access to essential utilities for communities.

Our Vision: To revolutionize utility infrastructure management through intelligent asset management technology, helping communities maintain safe and reliable utility systems.

About INFRAFORCE

Platform Features

Built on Industry Leading Technologies including Microsoft Azure, INFRAFORCE provides comprehensive solutions for utility infrastructure management.

Streamline Day-to-Day Utility Operations

  • Simplify management of field crews with real-time data interaction
  • Initiate, assign, and track the progress of maintenance work orders
  • Do more with less resources using GIS asset management platform
  • Quickly adapt teams with user-friendly interface

Qualify for Federal & State Funding

  • A modern asset management tool that meets today's rigorous funding qualifications
  • Real-time information to identify high-risk and high-maintenance assets
  • Available data to submit competitive applications for federal and state funding programs
Platform Features

Industry Recognition

"Implementing asset management will help identify all the assets that a utility has, how long they are going to last, and how much it's going to cost to repair, rehabilitate, or replace them."
— Sonia Brubaker, U.S. EPA Office of Ground Water and Drinking Water

Core Functional Modules

INFRAFORCE platform modules:

  • GIS Asset Management Platform: Comprehensive geographic information system for managing utility infrastructure assets with spatial data and mapping capabilities.
  • Field Crew Management: Real-time management and coordination of field crews with location tracking and task assignment.
  • Work Order Management: Complete work order lifecycle management from initiation and assignment to tracking and completion.
  • Real-Time Data Interaction: Real-time data collection, sharing, and interaction between field crews and management teams.
  • Asset Inventory Management: Comprehensive inventory of all utility assets with detailed information on condition, age, and maintenance history.
  • Maintenance Tracking: Track maintenance activities, schedules, and history for all utility infrastructure assets.
  • Risk Assessment System: Identify high-risk and high-maintenance assets using real-time data and analytics.
  • Cost Management: Track costs for repair, rehabilitation, and replacement of assets to support budget planning.
  • Funding Application Support: Generate data and reports to support competitive applications for federal and state funding programs.
  • Compliance Management: Ensure compliance with regulatory requirements and funding qualifications through comprehensive asset management.
  • Reporting & Analytics: Comprehensive reporting and analytics on asset condition, maintenance needs, and infrastructure performance.
  • User-Friendly Interface: Intuitive interface designed for quick team adaptation and efficient operation.
  • Mobile Access: Mobile applications for field crews to access and update information in real-time.
  • Integration Capabilities: Integration with existing utility systems and databases for seamless data flow.

Workflow Overview

The platform workflow begins with asset inventory management, where all utility infrastructure assets are cataloged in the GIS system with detailed information including location, condition, age, and specifications. The system continuously monitors asset conditions and identifies maintenance needs through automated assessments and field inspections. When maintenance is required, work orders are initiated and automatically assigned to appropriate field crews based on location, expertise, and availability.

Field crews receive work orders through mobile applications and can access real-time data about assets, maintenance history, and required tasks. As work progresses, crews update work order status in real-time, enabling management to track progress and coordinate resources efficiently. The system tracks all maintenance activities, costs, and outcomes, building comprehensive asset history. Risk assessment algorithms analyze asset data to identify high-risk and high-maintenance assets that require immediate attention. Cost tracking provides detailed information on repair, rehabilitation, and replacement costs, supporting budget planning and funding applications. The system generates reports and data needed for federal and state funding applications, ensuring compliance with funding qualifications. Analytics dashboards provide insights into infrastructure performance, maintenance efficiency, and resource utilization, enabling data-driven decision making for utility operations.

Workflow Overview

Architecture and Security Highlights

  • Microsoft Azure Cloud Infrastructure: Built on industry-leading Microsoft Azure platform ensuring scalability, reliability, and security.
  • Secure Authentication: Multi-factor authentication and role-based access control to protect sensitive utility infrastructure data.
  • Data Encryption: End-to-end encryption for all sensitive data including asset information, maintenance records, and financial data.
  • Geographic Data Security: Secure storage and transmission of GIS data and location information for utility assets.
  • Scalable Architecture: Cloud-based infrastructure designed to scale with growing utility operations and increasing asset inventory.
  • Data Protection: Regular backups and disaster recovery capabilities ensuring continuity of utility operations.
  • Security Monitoring: Real-time security monitoring and threat detection to prevent unauthorized access.
  • Compliance Standards: Compliance with utility industry standards and regulatory requirements for infrastructure management.
  • API Security: Secure API endpoints with authentication tokens and rate limiting for system integrations.
  • Privacy Protection: Comprehensive privacy controls and data protection measures for utility and community information.

Results, Expected Outcomes, and Future Plans

Results: INFRAFORCE has successfully established itself as a leading smart asset management technology platform for utility infrastructure. The platform has enabled utility teams to identify and address issues faster and more cost-effectively, ensuring reliable access to essential utilities for communities. Built on Microsoft Azure, the platform provides comprehensive GIS asset management capabilities, real-time field crew coordination, and work order management. The system has helped utilities streamline day-to-day operations, improve maintenance efficiency, and qualify for federal and state funding programs through comprehensive asset management data and reporting.

Expected Outcomes: The platform is expected to continue improving utility infrastructure management efficiency through smart technology, increase cost-effectiveness by enabling teams to do more with less resources, enhance community safety through faster issue identification and resolution, improve funding qualification success rates through comprehensive asset management data, expand adoption across utility organizations seeking modern asset management solutions, establish industry recognition as a leading utility infrastructure management platform, and support regulatory compliance through comprehensive asset tracking and reporting.

Future Plans: INFRAFORCE plans to expand platform capabilities with advanced predictive analytics for asset lifecycle management, develop AI-powered risk assessment and maintenance prediction tools, enhance mobile applications with offline capabilities and augmented reality features, expand integration capabilities with additional utility systems and IoT devices, develop specialized modules for different utility types (water, wastewater, electric, gas), implement advanced reporting and visualization tools for infrastructure analytics, establish partnerships with utility associations and regulatory bodies, develop training and certification programs for utility professionals, expand geographic coverage to support utilities nationwide, and implement sustainability features for environmental impact tracking and optimization.

Tools and Technologies

Cloud Infrastructure: Microsoft Azure (Compute, Storage, Database, Networking, Security Services)

GIS Technologies: Geographic Information Systems, Mapping Services, Spatial Data Management, Location Services

Frontend Technologies: HTML5, CSS3, JavaScript, React.js, Angular, TypeScript

Backend Technologies: Node.js, Python, .NET, SQL Server, PostgreSQL, Azure Cosmos DB

Mobile Development: React Native, Xamarin, iOS SDK, Android SDK

Development Tools: Git, GitHub, Azure DevOps, CI/CD, Agile Methodology, Testing Frameworks