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INFRAFORCE - Utility System Infrastructure Asset Management

INFRAFORCE – Smart Asset Management for Utility Infrastructure

Platform enabling utility teams to maintain infrastructure efficiently, ensuring reliable access to essential services for communities.

Industry
Utilities & Infrastructure
Technologies
Microsoft Azure, GIS Asset Management, Real-Time Data Systems
Location
USA

Overview

INFRAFORCE provides smart technology for utility infrastructure management, helping teams identify and resolve issues faster and cost-effectively. The platform supports day-to-day operations, maintenance tracking, and funding qualification for federal and state programs.

Mission: Enable utility teams to ensure reliable access to essential utilities through intelligent asset management.

Vision: Revolutionize utility infrastructure management with real-time, data-driven solutions.

INFRAFORCE Overview

Client Challenge

Utility teams struggle with outdated infrastructure management systems that lack real-time visibility, making it difficult to identify issues quickly and coordinate field crews efficiently. Manual processes for tracking assets, maintenance, and costs are time-consuming and error-prone, while meeting federal and state funding qualifications requires comprehensive data that legacy systems cannot provide.

Our Solution

Friendsware developed INFRAFORCE on Microsoft Azure, providing a comprehensive GIS-based asset management platform with real-time data interaction, field crew coordination, and automated reporting capabilities to streamline operations and support funding applications.

Key Features

Streamline Day-to-Day Utility Operations

  • Simplify management of field crews with real-time data interaction
  • Initiate, assign, and track the progress of maintenance work orders
  • Do more with less resources using GIS asset management platform
  • Quickly adapt teams with user-friendly interface

Qualify for Federal & State Funding

  • Modern asset management tool meeting rigorous funding qualifications
  • Real-time information to identify high-risk and high-maintenance assets
  • Comprehensive data for competitive federal and state funding applications

Core Features

  • GIS Asset Management: Comprehensive mapping and spatial asset tracking
  • Field Crew Management: Real-time task assignment and location tracking
  • Work Order Lifecycle: Initiate, assign, track, and complete maintenance work orders
  • Real-Time Data Interaction: Seamless communication between crews and management
  • Maintenance & Risk Tracking: Monitor asset condition, schedule maintenance, and identify high-risk assets
  • Cost & Funding Management: Track repair costs and support federal/state funding applications
  • Compliance & Reporting: Ensure regulatory compliance with analytics dashboards
  • Mobile Access: Field crews can access and update asset info in real-time
  • Integration: Connects with existing utility systems and databases

Industry Recognition

"Implementing asset management will help identify all the assets that a utility has, how long they are going to last, and how much it's going to cost to repair, rehabilitate, or replace them."
— Sonia Brubaker, U.S. EPA Office of Ground Water and Drinking Water

How It Works

  • Catalog all utility assets in GIS with detailed info
  • Continuously monitor asset condition; generate work orders for maintenance
  • Assign tasks to field crews via mobile apps; update progress in real-time
  • Track maintenance history, costs, and risk assessments
  • Generate reports for funding applications and regulatory compliance
  • Use analytics dashboards for performance insights and resource optimization

Architecture & Security

  • Cloud-based Microsoft Azure infrastructure for scalability and reliability
  • Multi-factor authentication and role-based access control
  • End-to-end data encryption, GIS data protection, and privacy compliance
  • Real-time security monitoring, disaster recovery, and API security
  • Regulatory compliance support for utility standards

Impact

  • Streamlined day-to-day utility operations and field crew management
  • Faster issue identification and resolution, improving community service reliability
  • Enhanced cost-effectiveness and maintenance efficiency
  • Supports federal/state funding qualifications through comprehensive reporting

Future Enhancements

  • AI-driven predictive maintenance and asset lifecycle analytics
  • Augmented reality and offline mobile capabilities for field crews
  • Expanded integration with IoT and utility systems
  • Specialized modules for different utility types (water, electric, gas, wastewater)
  • Advanced reporting and visualization for infrastructure analytics
  • Nationwide adoption and sustainability tracking features

Tech Stack

Cloud & Infrastructure: Microsoft Azure (Compute, Storage, Networking, Security)

GIS: Spatial Data Management, Mapping Services, Location Services

Frontend: HTML5, CSS3, JavaScript, React.js, Angular, TypeScript

Backend: Node.js, Python, .NET, SQL Server, PostgreSQL, Azure Cosmos DB

Mobile: React Native, Xamarin, iOS SDK, Android SDK

Development Tools: Git, GitHub, Azure DevOps, CI/CD, Agile, Testing Frameworks