Overview & Scope
This Privacy Policy applies to all personal information collected by Friendsware Solutions ("Friendsware", "we", "us", or "our") through our website (friendswaresolutions.com), software products, customer portals, communication channels, and consulting engagements worldwide.
We operate with strict adherence to global data privacy laws, including the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), the UK GDPR, and the data protection frameworks of Pakistan and Qatar.
Information We Collect
We collect personal information that you provide directly to us, as well as telemetry generated automatically during platform usage:
Full name, corporate email address, telephone numbers, organization name, job designation, and country of origin.
Technical briefs, RFP documentation, software specifications, source repositories, and architecture diagrams shared for estimates.
IP addresses, browser type, operating system, referring URLs, access timestamps, page interactions, and performance telemetry.
Collection Channels
- Interactive Forms: Consultation requests, contact submissions, event registrations, and newsletter signups.
- Direct Correspondence: Emails, WhatsApp business messaging, phone consultations, and video conferences.
- Client Collaboration: Dedicated Slack/Teams channels, Jira/GitHub project boards, and staging deployment environments.
How We Use Your Data
We process your personal information only where we have a lawful legal basis (performance of a contract, legitimate business interest, compliance with legal obligations, or explicit consent):
| Purpose / Activity | Data Types Involved | Lawful Legal Basis |
|---|---|---|
| Service Delivery & Development | Contact details, project specifications, technical credentials | Performance of Contract (Art. 6(1)(b) GDPR) |
| Consulting Quotes & Proposals | Name, email, phone, company requirements | Legitimate Interest / Pre-contractual steps |
| Platform Security & Monitoring | IP addresses, system logs, session telemetry | Legitimate Interest (Network & Cyber Defense) |
| Invoicing & Regulatory Compliance | Billing contact, tax IDs, banking information | Legal Compliance (Art. 6(1)(c) GDPR) |
Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We disclose data solely under strict Data Processing Agreements (DPAs) with trusted enterprise sub-processors:
- Cloud & Infrastructure Providers: Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform (GCP) for secure cloud hosting, CI/CD, and encrypted database storage.
- Enterprise Productivity & Communication: Google Workspace, Microsoft 365, and SendGrid for encrypted operational communications.
- Legal & Regulatory Authorities: Only when strictly mandated by valid subpoena, court order, or applicable governing law.
Data Storage, Retention & Security
We apply defense-in-depth security standards to protect your data against unauthorized access, accidental loss, alteration, or disclosure:
TLS 1.3 protocol encryption for all data in motion and AES-256 bit encryption across all databases and persistent file storage.
Strict principle of least privilege, multi-factor authentication (MFA), and audit logging across all engineer workstations and staging clouds.
Personal data is retained only for as long as necessary to satisfy contract commitments, warranty support, and tax compliance requirements.
Your Rights (GDPR, CCPA & Global)
Regardless of your geographic location, Friendsware Solutions extends comprehensive data subject rights to all our users and enterprise partners:
- Right of Access: Request a complete copy of the personal data we hold about you in a structured, machine-readable format.
- Right to Rectification: Request correction of incomplete, inaccurate, or outdated personal data.
- Right to Erasure ("Right to Be Forgotten"): Request permanent deletion of your data when no longer required for legal compliance.
- Right to Restrict or Object: Restrict processing or object to data handling based on legitimate interests.
- Right to Data Portability: Transfer your data directly to another controller where technically feasible.
- Non-Discrimination: We will never deny services, charge different prices, or degrade quality if you exercise your privacy rights.
To request a copy of your personal information, update your records, or request complete data deletion, email our Data Protection Officer at privacy@friendswaresolutions.com. We respond to all verified requests within 30 calendar days.
Privacy Contact & Governance
If you have questions, concerns, or feedback regarding our Privacy Policy or data handling practices, contact our Data Governance team: