Professional Laundry Service is Chicago's top-rated on-demand laundry and dry cleaning provider for 5+ years. They needed a digital platform that made laundry pickup and delivery as easy and reliable as ordering a ride.
Professional Laundry Service – On-Demand Eco-Friendly Laundry & Dry Cleaning
Overview
Client Challenge
Customers wanted fast, eco-friendly cleaning with same-day pickup and guaranteed delivery—without the hassle of visiting a laundry shop. The client needed a scalable platform to manage pickup & delivery, multiple service types, pricing rules, driver operations, customer accounts, and real-time updates.
Our Solution
FriendsWare built a complete on-demand laundry and dry cleaning ecosystem with:
- Web + mobile ordering
- Same-day pickup & 24–48 hr delivery
- Service selection (wash, fold, iron, dry clean)
- Real-time tracking & notifications
- Secure online payments
- Driver assignment & route optimization
- Eco-friendly process tracking
- 24/7 customer support integration
Key Features
- Order Management: Seamless order placement and tracking system
- Pickup & Delivery Scheduling: Optimized pickup and delivery time slots
- Service Type & Pricing Management: Multiple service options with dynamic pricing
- Customer Accounts & Preferences: User profiles with service preferences and history
- Email/SMS Notifications: Real-time updates on order status
- Driver & Route Management: Efficient driver assignment and route optimization
- Quality Control & Item Tracking: Track items through the cleaning process
- Secure Payment Integration: PCI-compliant payment processing
How It Works
- Customer creates an account
- Selects service type and items
- Schedules pickup window
- Driver collects items
- Cleaning facility processes garments
- Delivery completed within 24–48 hours
Architecture & Security
- Multi-factor authentication: Enhanced security for user accounts
- Encrypted data & payments: All sensitive data encrypted in transit and at rest
- Scalable cloud infrastructure: Built for reliability and growth
- PCI-compliant transactions: Secure payment handling meeting industry standards
- Secure APIs & rate limits: Protected endpoints with real-time monitoring
- Mobile-first responsive design: Optimized for all devices
Impact
The platform helped the business maintain its #1 customer rating in Chicago, delivering:
- Faster operations
- Strong customer retention
- Eco-friendly compliance
- Consistent, on-time service
- High-volume order handling
Future Enhancements
- Native iOS & Android apps
- Subscription laundry plans
- Advanced customer analytics
- Expanded service zones
- Hotel & commercial partnerships
- Carbon-neutral initiatives