Tank Exchange wanted to simplify propane refills by delivering tanks directly to homes and businesses. We built a modern, on-demand delivery platform that makes ordering propane as easy as booking a ride.
Tank Exchange – On-Demand Propane Delivery Platform
Overview
Client Challenge
Customers struggled with long trips to refill stations, limited service locations, and safety concerns with handling tanks. Tank Exchange needed a seamless digital solution offering fast delivery, professional assistance, and real-time visibility.
Our Solution
FriendsWare delivered a complete propane delivery ecosystem featuring:
- Online ordering (web + mobile)
- Same-day delivery scheduling
- Support for 20 lb, 30 lb, 40 lb & 100 lb tanks
- Professional connection service
- Real-time tracking & notifications
- Secure online payments
- Driver assignment & inventory management
Key Features
- Order Management: Seamless order placement and tracking system
- Delivery Scheduling & Routing: Optimized delivery routes and time slots
- Tank Size & Inventory Tracking: Real-time inventory for 20 lb, 30 lb, 40 lb & 100 lb tanks
- Customer Accounts & Order History: User profiles with complete order history
- Email/SMS Notifications: Real-time updates on order status
- Secure Payment Gateway Integration: PCI-compliant payment processing
Architecture & Security
- MFA-based secure login: Multi-factor authentication for enhanced security
- End-to-end encrypted data: All sensitive data encrypted in transit and at rest
- Scalable cloud infrastructure: Built on Azure for reliability and scalability
- PCI-compliant payment processing: Secure payment handling meeting industry standards
- Secure APIs & continuous security monitoring: Protected endpoints with real-time threat detection
Impact
The platform launched successfully across East Bay RI, Bristol County MA, and Western Plymouth County MA, delivering:
- Seamless customer experience
- Reliable same-day deliveries
- Rapid user adoption
- Higher operational efficiency
Future Enhancements
- Native iOS & Android apps
- Predictive delivery windows
- Subscription/recurring delivery plans
- Customer usage analytics dashboard
- Expansion into new service zones